We take pride in our packaging, and have over 20 years of experience shipping records worldwide.
We pay great attention to the way that orders are packed, and we try our best to get your orders to you in mint condition.
We try to price our postage as cheap as we can and are always looking to find new ways to make it cheaper.
You will find a variety of tracked and non tracked services, depending on your location and the goods you are purchasing. During checkout, once you have selected a full shipping address you can select from multiple shipping options. Your postage will be calculated based upon the region you are in and the weight of the goods.
All orders are shipped from the UK unless otherwise stated. Mail-order items are generally dispatched the next working day. We do not ship on UK public holidays, orders made on a public holiday will be dispatched the next working day. Please note that in light of the current situation regarding the Covid-19 pandemic, delivery times may be even longer than usual.
Royal Mail 48. (2-3 days).
Royal Mail 2nd Class Signed For. (2-3 days).
Royal Mail Tracked 48. (2-3 days).
Royal Mail International Tracked. (7–28 days).
Royal Mail International Tracked. (7–28 days).
Rest of World
Royal Mail International Tracked. (7 days–6 weeks).
Payment is taken for pre-orders immediately,
Pre-orders are held until the items are made available. We provide estimates of shipping dates on the product pages.
All items must be sent as one package. Therefore, all items must be in stock and pre-orders must be made available before all the contents of your order are sent to you. If you wish to receive in-stock items from your order sooner than the pre-order item is released, please contact email@example.com and we will arrange for you to make an extra payment for shipping so that the other items can be sent to you separately.
Release dates sometimes change, often due to issues with manufacturing or distribution. If this has happened, we will keep you updated.
NOTE: The vinyl manufacturing industry is currently suffering heavy delays in manufacturing processes, resulting in unprecedented long waiting times of up to 6 months or even more in some cases. Pre-orders can take up to 6 months or longer to be dispatched/fulfilled plus additional shipping time. Please make sure you are prepared to wait for lengthy periods before placing a vinyl pre-order, as refunds will not be given on pre-orders. The customer agrees that they forfeit their right to ask for a refund when placing the pre-order, and agrees to not use any forced methods to obtain a refund i.e. bank chargeback, PayPal claim or any other method. Thank you.
We offer a returns policy on all physical items returned in re-saleable condition within 14 days. Contact us at firstname.lastname@example.org and quote your order number beginning with #SWEG in the subject.
Please do not return items to us without contacting first, or we will not be able to trace where it has come from on arrival to us.
Please note we cannot accept returns of download products. Also, if your return is a physical copy of a release which came with a free digital download, we cannot accept a return.
The customer is responsible for the cost of return shipping.
Route is an insurance service provider which covers your order in case it is lost or damaged. To be eligible for Route+ protection, you need to to select it as an option at checkout.
In the event that an item or order is missing or damaged, you’ll need to make a claim direct with Route yourself. To do this you will need a Route Order ID.
The following is taken from the help section of the Route website:
"The Route Order ID is a unique identifier assigned to every order that is protected by Route. This number allows us to view all the important information to file a claim.
Each time you purchase Route+ package protection when ordering a package, we will send an email that includes your Route Order ID.
Follow these steps to find your Route Order ID:
- Log in to the email account you used to place the order.
- Search for the email using these phrases, ‘Shipment is Secure with Route’ or ‘Route Plus’.
- When you find the email, scroll to the bottom of the email and locate your Route Order ID. It should start with RT followed by a series of numbers."
If you still can’t find your Route Order ID then contact Route support.
Once you have your Route Order ID, you need to enter it here.
For more information please visit the Route website.
Unfortunately, there can be delays in the post that are beyond our control, particularly when shipping outside the UK. We apologise sincerely for any inconvenience this may cause.
We ask that you allow up to 14 days for UK customers and 28 days for outside of the UK, from the date of dispatch (not order date), before we assume an item has been lost in the post. Please note that in light of the current situation regarding the Covid-19 pandemic, delivery times may be even longer than usual.
We will also be sure to notify you if your order is returned to us for any reason.
If your item has not arrived then please follow the same instructions as above to make a claim with Route.
If you require further information or assistance then please contact email@example.com